Question 1

Do you handle the full insurance claim?

Accepted Answer

Yes. We're Xactimate certified and handle inspection, scope, supplements, adjuster collaboration, and final billing. On approved claims, you pay nothing out of pocket beyond your deductible.

Question 2

How fast do you respond to emergencies?

Accepted Answer

24/7. Our restoration crews target on-site arrival within 60 minutes anywhere in King County.

Question 3

Are you licensed and insured?

Accepted Answer

Yes. WA L&I Contractor License PROLISN776L6, bonded, with general liability and workers' compensation coverage.

Question 4

Which cities do you serve?

Accepted Answer

Issaquah, Bellevue, Renton, Maple Valley, Covington, Black Diamond, Enumclaw, Sammamish, Newcastle, Snoqualmie, North Bend, Mercer Island, and the greater King County area.

Question 5

What certifications do your restoration crews hold?

Accepted Answer

IICRC S500 (Water Damage), S520 (Mold Remediation), and S540 (Trauma & Crime Scene). Xactimate certified for insurance claim documentation.